Associates
Keep the ideal place to work, where our multicultural staff give their best, every day.
Clients
Offer an innovative high-quality service that exceeds expectations.
Partners
Consolidate our network of loyal, honest and successful partners maximizing the return on investment to shareholders.
Planet
Inspire responsible resource management by means of our work.
Guarantee our client satisfaction for incentives, meetings and AD-HOC events through our quality management system, providing memorable experiences.
Always aim for 100% overall customer satisfaction.
ProgressIVIty
ObjectIVIty
InteractIVIty
EffectIVIty
CreatIVIty
CooperatIVIty
ConnectIVIty
AdaptIVIty
SelectIVIty
It is our company’s commitment to always act with our 10 world class BASIC VALUES, where everything is done with:
- The client cometh first
The first of the Ten Commandments announced by Moses said we should give
“Love to God above all things.”
In business terms:
“we shall worship our client above everything else”
.
- We shalt not consider anything to be impossible
Although miracles may take a little longer, we shall do our best to deliver everything a client wants. And often even more.
- We shalt honor (fulfill) everything we promise
If we promise something, we will fulfill the client’s expectations.
- The client deserveth more than he (or she) expects
Because a satisfied client returneth, and recommended our services to others.
- Our company’s reputation dependeth on all of us
Every IVI team member assumes a huge responsibility: maintaining our excellent reputation by helping make a client very happy.
- We shalt value our own people as we value our clients
We loveth our own people, because it is written that only a happy and satisfied associate can satisfy a client.
- The client is the sole judge of the quality of our service
We knoweth that if just one associate fails, the penalty is severe – the client will go home with an unhappy opinion of us.
- We shalt not covet praise unless we strive constantly to earn it
Our quality system based on the ISO 9001 standard does not guarantee perfection. It is the hardworking people at IVI DMC Enterprises, dedicated to putting smiles on clients’ faces, that make us effective.
- We shalt not forget there is always room for improvements
We know we must always strive to raise our performance standards to stay ahead of our Competitors.
- Our solar system containeth no Superstars
We work as a team on more important goals: doing everything possible, every day, to show that we are the only DMC worthy of the client’s business.
🌿 OUR CREDO ✍🏼
Since 1986 ✍🏼
🟢 IVI DMC and all its members believe and are sure of being a dynasty with a soul, always committed to exceeding your expectations, with a clear and solid mission:
“TO MAKE YOU LOOK GREAT” ✍🏼
🟢 As we all know, the world suddenly changed, and IVI DMC was no exception, that’s why we have opted for a hybrid world without forgetting our roots, implementing the most advanced technology in the world to continue being those well-dressed human beings, in white and turquoise-blue uniforms, so popular that many people now identify us as:
“THE BLUE-BEES” ✍🏼
🟢 IVI DMC is as essential as the BEES on this planet, and we act with teamwork as an extension of your own business, always contributing our experience and ingenuity, but we are also funny and beautiful or handsome (not necessarily in that order ) ✍🏼
🟢 We can fly faster than a “space rocket”, and be in two or three different honeycombs at the same time, and we are committed to doing everything in a legal and personalized way for our clients ✍🏼
🟢 You can find us flying back and forth at airports, historical and archaeological sites, luxury resorts, charming hotels, golf courses, theme parks, picturesque beaches, in the great restaurants of each destination, industry fairs, and even in your own offices or on-line. ✍🏼
🟢 “We enjoy teamwork just like BEES because it is fun, and our passion is having fun while doing our job.” We can do the impossible right away, “miracles may take a little longer” ✍🏼
Billions Years Ago
Big Bang
65 Millions Years Ago
Dinosaurs extinction
1986
Incentives and Vacations International was founded as ground operator.
1988
Upgraded to Full Service DMC Model (Being the first in Mexico to operate as a DMC).
1992
Restructure to provide better service in the following areas, each one having its own management and staff:
IVI Destination Management – DMC Operations
Blueline – Ground Transportation
MexicoQuest – Web Business
TravelSmart – Travel
1995
Puerto Vallarta & Riviera Nayarit office was founded.
1996
Los Cabos office was founded.
1998
Mexico City office was founded.
1999
Costa Rica office was founded.
1999
Friends of the Maya Foundation founded.
2000
ISO 9001 is far more than a number. This Quality model was implemented in the year 2000 (9001-1998), (9001-2000), (9001-2008), in 2018 (9001-2015).
2003
Safety and Security Department added.
2005
Dominican Republic office was founded.
2008
Our Cancun & Riviera Maya office obtains the ADMC accreditation by ADMEI.
2010
DQuest.travel, a private CVB destination portal was created.
2015
Cuba office was founded.
2016
The name of Friends of the Maya Foundation is changed to Amigos of the Planet Foundation with the aim of helping the entire planet.
2017
dQuest Shop, Gifts from LATAM to the World was created.
2018
Our Puerto Vallarta office obtains the ADMC accreditation by ADMEI.
2020
Our Los Cabos office obtained the ADMC accreditation by ADMEI.
2020
The BLUE-BEE, our new mascot, was created.