CommuniQuest    DQuest DMO   

CLIENT SATISFACTION RATING

Our Quality Model is a commitment of all IVI DMC associates:

To supply comprehensive provision of Destination Management Services in the segment of incentives, meetings, and AD-HOC events attached to the applicable regulatory framework with a philosophy of continuous improvement and efficiency of the Quality Management System (QMS); with the purpose of exceeding the expectations of satisfaction of our clients and the internal and external stakeholders, increasing the value of the company to guarantee its growth and permanence.

2022

Jan-Jun
100%

2021

97.6%

2020

96.5%

2019

100%

2018

98.60%

2017

97.80%

2016

96.70%

2015

96.30%

“Because your clients deserve the best team there is – you + IVI”

 

IVI DMC is the only DMC that continues to guarantee international quality standards through our client satisfaction survey. IVI clients are invited to give their direct feedback on a recently held program. The resulting information is incredibly useful to us, because it tells us where we are doing well, and where there is room for continuous improvement. This enables us to maintain the highest level of services and client relationships.