ISO 9001:2008 is far more than a number. This Quality model was implemented in the year 2000 and allows every one of our associates to identify the interaction between the core and support processes within our Company - from conception to completion. We continue to be the only DMC that assures consistent quality with management processes that are certified each year by the International Organization for Standardization. We have to requalify for this recognition annually. This year our Certification Number is 311266 QM08.
After fulfilling all the requirements, IVI DMC2 was the first DMC in Latin America to be certified as a member of the Association of Destination Management Executives (ADMEI).
Client protection and peace of mind through industry-leading insurance: A US$2 million liability insurance covering all our group transportation and activities.
An intense commitment to safety. When you’ve done as many events as we have, you know how important client safety is. An In-House Safety & Security Team makes sure all our people are trained in first aid, CPR, water and marina rescue operations, and how to quickly respond to an emergency even in the middle of a jungle or on a remote beach.
Friends of the Maya Foundation main purpose is to deliver something back to this great land and its inhabitants for the amazing progress opportunities found since the development of the Cancun project. Throughout the years, the opportunity to demonstrate Corporate Social Responsibility (CSR) has been popping up in the travel industry. In the past years, Incentive Travel, Meetings and Conventions, have adopted social projects and Friends of the Maya Foundation has been the link to make it possible.
The Friends of the Maya Foundation’s principal objective is to generate funds to improve current living conditions in the Mayan Communities through solidarity campaigns and social projects with IVI clients and industry friends. We mainly focus on: • Education • Health • Housing • Environment • Productive Projects
IVI DMC2 is the leading DMC network in the Americas. Currently there are 9 IVI DMC2 offices supporting client events at more than 40 destinations in 7 countries: Mexico, Cuba, Dominican Republic, Costa Rica, Panama, Brazil and Argentina. Each office is co-owned and independently managed by a strong executive leadership team committed to unprecedented customer satisfaction. We serve a large number of corporate clients, as well as the most successful Incentive Houses in North America. IVI DMC2 also has strong working alliances with world class partners in other parts of the world: AlliedPRA Destination Management.
Our people are our most valuable resource. IVI DMC2 has more than 150 year-round full-time associates within the entire Latin American Network. Great personalities, disposition, knowledge, commitment, caring attitude and MICE Business experience!
Yes, we hav e connections. As a leader in our field, we also are proud to be a member of ADMEI, SITE, MPI, FICP, PCMA, ISMP, HSMAI, AMAV (translations of these acronyms are yours upon request) and of course the Mexican association of DMCs. Our knowledge of and good working relationships with hotels, airlines, suppliers, and government agencies can be equally important to you. With our own offices in popular destination cities, we are constantly aware of "what's hot and what's not." And we know which local hotels, restaurants, attractions and suppliers can be trusted to be part of your event.
A wide choice of enjoyable events. IVI offers you an imaginative range of "in-house" teambuilding activities, theme parties, special events and recreational opportunities. Every DMC will make the same claim, but at IVI we are arch-enemies of the "same old-same old." Our people need to be just as happy as your people when we conduct an event. So our emphasis is on “new and different” activities that your participants will not have seen many times before. An example is our menu of golf events. Not just golf tournaments or outings for skilled golfers, but many different golf-related events that can be enjoyed by "real people" – from total beginners to skill-challenged recreational players. We also have special golf events to help executives learn there are many ways to use golf as a powerful business tool.
Proposals and prices are important. We don’t have a one-size-fits-all price list. We respond to an RFP only with customized proposals that ensure you get the tailored event and personal attention your group deserves. And there are no “cost surprises.” Our proposals clearly list the cost of each activity, tour or special function, including all taxes, gratuities, entrance or ecological fees – everything. The prices in our proposals don’t expire right away. Once quoted they are valid for a minimum of five years. Finally, we operate with utmost integrity. We do not pay commissions for sales leads or do business with low-price discounters or time-share suppliers.
In our business, no detail can be overlooked. Therefore, each group is given its own IVI on-site event coordinator, and we assign at least one IVI staff member for every 65 people in a group. IVI offices are open 24/7 every day of the year – even on Cinco de Mayo, Christmas, and our founder’s birthday. We always respond quickly to phone calls, e-mails, and faxes. All IVI's personnel are in constant contact with each other by means of Nextel walkie-talkie cell phones. We can also get you a phone so you are always in touch with your IVI event team via this same rock-solid communications system.