IVI DMC2 is a consortium of co-owned and independently managed destination management companies in 7 countries in Latin America and the Caribbean servicing over 40 destinations. IVI DMC2 stands for its dual specialization as one point of contact for assisting Meeting Planners in learning about the destination and its attractions as well as in providing full planning and local logistics services for M&E group programs. IVI DMC2 has implemented, through 30 years in the industry, strong international processes to ensure all our partners and collaborators share the same service Philosophy that have won us several awards and recognitions.

Our Vision:
Associates:
Keep the ideal place to work, where our multicultural staff give their best, every day.
Customers:
Offer an innovative high-quality service that exceeds expectations.
Partners:
Consolidate our network of honest and successful partners.
Utilities:
Maximize the return on investment to shareholders.
Planet:
Inspire with our work, the responsible management of the resources.

Our Mission:
Serve customers through our international certifications ISO 9001 and ADMC ensuring 100% customer satisfaction of Group, Conventions, Incentives and Special Events, providing memorable experiences that leave a mark in each of the destinations in which we operate maximizing return of investment to shareholders. IVI's mission also features an infinite commitment... to make our clients LOOK GREAT!

Our Objective
  • Always aim for 100% overall customer satisfaction.
Our people are our most valuable resource.
IVI DMC² has more than 150 year-round full-time associates within the entire Latin American Network.
All of us believe in the power of team work. IVI DMC² staff combines great personalities, disposition, knowledge, creativity, commitment, a caring attitude and M&E Business experience! Our People
  • The client cometh first
    The first of the Ten Commandments announced by Moses said we should give "Love to God above all things." In business terms: "we shall worship our client above everything else".
  • We shalt not consider anything to be impossible
    Although miracles may take a little longer, we shall do our best to deliver everything a client wants. And often even more.
  • We shalt honor (fulfill) everything we promise
    If we promise something, we will fulfill the client's expectations..
  • The client deserveth more than he (or she) expects
    Because a satisfied client returneth, and recommendeth our services to others.
  • Our company's reputation dependeth on all of us
    Every IVI team member assumes a huge responsibility: maintaining our excellent reputation by helping make a client very happy
  • We shalt value our own people as we value our clients
    We loveth our own people, because it is written that only a happy and satisfied associate can satisfy a client.
  • The client is the sole judge of the quality of our service
    We knoweth that if just one associate fails, the penalty is severe - the client will go home with an unhappy opinion of us.
  • We shalt not covet praise unless we strive constantly to earn it
    ISO 9001-2008 quality standards, does not guarantee perfection. Only hard-working IVI people dedicated to putting smiles on client faces can maintain our annual ISO certification.
  • We shalt not forget there is always room for improvements
    We know we must always strive to raise our performance standards to stay ahead of our Competitors.
  • Our solar system containeth no Superstars
    We work as a team on more important goals: doing everything possible, every day, to show that we are the only DMC worthy of the client's business.
     

“Yes, since 1986, we are those neatly attired people in the turquoise blue and white uniforms. Many people call us "the Smurfs". We are knowledgeable, witty, fun to have around, and beautiful or handsome (not necessarily in that order). We can run faster than Speedy Gonzalez, we can be in two or three different places at once, and we are willing to do anything legal for our clients. You can find us popping up at airports, historical and archaeological sites, deluxe resorts, charming hotels, golf courses, scenic beaches, and even at the best restaurants in town. We enjoy Smurf teamwork because it's fun, and having fun doing our jobs is our passion. We can do the impossible right away - miracles may take a little bit longer”

  • 2016 Amigos of the Planet Foundation was founded
  • 2015 Cuba office was founded
  • 2014 IVI’s new destinations in Central America: Belize, El Salvador, and Honduras
  • 2014 IVI’s new office in South America: Colombia
  • 2013 IVI´s new office in Central America: Guatemala
  • 2011 IVI’s new office on in Central America: Panama
  • 2011 Myday.travel, an online travel agency for individual travelers
  • 2010 DQuest.travel, a private CVB Destination Portal
  • 2009 IVI's new Destinations in South America: Brazil and Argentina
  • 2008 MexicoQuest was absorbed by H+P Marketing (a new IVI marketing company)
  • 2008 IVI's new Destination: Guadalajara
  • 2005 Dominican Republic office was founded
  • 2005 Friends of the Maya Foundation was founded
  • 2005 South America office was founded
  • 2003 Safety and Security Department added
  • 2003 Quality System update to ISO 9001:2000
  • 2000 Implemented Quality Standard with certification ISO 9002:1994
  • 1999 Costa Rica office was founded
  • 1998 Mexico City office was founded
  • 1996 Los Cabos office was founded
  • 1995 Puerto Vallarta office was founded
  • 1992 Restructure to provide better service in the following areas, each one having its own management and staff:
    1. IVI Destination Management - DMC Operations
    2. Blueline - Ground Transportation
    3. MexicoQuest - Web Business
    4. TravelSmart - Travel
  • 1988 Upgraded to Full Service DMC Model (Being the first in Mexico to operate as a DMC.)
  • 1986 Incentives and Vacations International was founded as ground operator
  • Vision
    Our Vision:
    Associates:
    Keep the ideal place to work, where our multicultural staff give their best, every day.
    Customers:
    Offer an innovative high-quality service that exceeds expectations.
    Partners:
    Consolidate our network of honest and successful partners.
    Utilities:
    Maximize the return on investment to shareholders.
    Planet:
    Inspire with our work, the responsible management of the resources.
  • Mission

    Our Mission:
    Serve customers through our international certifications ISO 9001 and ADMC ensuring 100% customer satisfaction of Group, Conventions, Incentives and Special Events, providing memorable experiences that leave a mark in each of the destinations in which we operate maximizing return of investment to shareholders. IVI's mission also features an infinite commitment... to make our clients LOOK GREAT!

  • Objectives
    Our Objective
    • Always aim for 100% overall customer satisfaction.
  • Our People
    Our people are our most valuable resource.
    IVI DMC² has more than 150 year-round full-time associates within the entire Latin American Network.
    All of us believe in the power of team work. IVI DMC² staff combines great personalities, disposition, knowledge, creativity, commitment, a caring attitude and M&E Business experience! Our People
  • Our 10 commandments
    • The client cometh first
      The first of the Ten Commandments announced by Moses said we should give "Love to God above all things." In business terms: "we shall worship our client above everything else".
    • We shalt not consider anything to be impossible
      Although miracles may take a little longer, we shall do our best to deliver everything a client wants. And often even more.
    • We shalt honor (fulfill) everything we promise
      If we promise something, we will fulfill the client's expectations..
    • The client deserveth more than he (or she) expects
      Because a satisfied client returneth, and recommendeth our services to others.
    • Our company's reputation dependeth on all of us
      Every IVI team member assumes a huge responsibility: maintaining our excellent reputation by helping make a client very happy
    • We shalt value our own people as we value our clients
      We loveth our own people, because it is written that only a happy and satisfied associate can satisfy a client.
    • The client is the sole judge of the quality of our service
      We knoweth that if just one associate fails, the penalty is severe - the client will go home with an unhappy opinion of us.
    • We shalt not covet praise unless we strive constantly to earn it
      ISO 9001-2008 quality standards, does not guarantee perfection. Only hard-working IVI people dedicated to putting smiles on client faces can maintain our annual ISO certification.
    • We shalt not forget there is always room for improvements
      We know we must always strive to raise our performance standards to stay ahead of our Competitors.
    • Our solar system containeth no Superstars
      We work as a team on more important goals: doing everything possible, every day, to show that we are the only DMC worthy of the client's business.
       
  • Our Spirit

    “Yes, since 1986, we are those neatly attired people in the turquoise blue and white uniforms. Many people call us "the Smurfs". We are knowledgeable, witty, fun to have around, and beautiful or handsome (not necessarily in that order). We can run faster than Speedy Gonzalez, we can be in two or three different places at once, and we are willing to do anything legal for our clients. You can find us popping up at airports, historical and archaeological sites, deluxe resorts, charming hotels, golf courses, scenic beaches, and even at the best restaurants in town. We enjoy Smurf teamwork because it's fun, and having fun doing our jobs is our passion. We can do the impossible right away - miracles may take a little bit longer”

  • Timeline
    • 2016 Amigos of the Planet Foundation was founded
    • 2015 Cuba office was founded
    • 2014 IVI’s new destinations in Central America: Belize, El Salvador, and Honduras
    • 2014 IVI’s new office in South America: Colombia
    • 2013 IVI´s new office in Central America: Guatemala
    • 2011 IVI’s new office on in Central America: Panama
    • 2011 Myday.travel, an online travel agency for individual travelers
    • 2010 DQuest.travel, a private CVB Destination Portal
    • 2009 IVI's new Destinations in South America: Brazil and Argentina
    • 2008 MexicoQuest was absorbed by H+P Marketing (a new IVI marketing company)
    • 2008 IVI's new Destination: Guadalajara
    • 2005 Dominican Republic office was founded
    • 2005 Friends of the Maya Foundation was founded
    • 2005 South America office was founded
    • 2003 Safety and Security Department added
    • 2003 Quality System update to ISO 9001:2000
    • 2000 Implemented Quality Standard with certification ISO 9002:1994
    • 1999 Costa Rica office was founded
    • 1998 Mexico City office was founded
    • 1996 Los Cabos office was founded
    • 1995 Puerto Vallarta office was founded
    • 1992 Restructure to provide better service in the following areas, each one having its own management and staff:
      1. IVI Destination Management - DMC Operations
      2. Blueline - Ground Transportation
      3. MexicoQuest - Web Business
      4. TravelSmart - Travel
    • 1988 Upgraded to Full Service DMC Model (Being the first in Mexico to operate as a DMC.)
    • 1986 Incentives and Vacations International was founded as ground operator