What to expect at the airport

ARRIVALS

International flights all Terminals

Upon arrival at the Cancun airport, you will pass through immigration and present to the Mexican immigration agent your tourist card and your travel documentation (passport or birth certificate with raised seal). Afterwards you will claim your luggage and then and proceed through Customs to declare any goods. You will press a button on a light resembling a traffic signal. A green light means that your bags will pass through without inspection, a red light means that your bags will be inspected.

Terminal 2 Int and 3

After passing customs, please keep walking to the outside of the airport building and disregard all people trying to sell transportation and time share.Your IVI staff will be waiting for you outside with a large personalized welcome sign. Our uniform is a turquoise-blue shirt, white slacks and a big smile. ☺

Terminal 4

After passing customs, take the Travel Agencies / Ground Transportation Exit on the left of the airport building (Do not take the family and friends Exit) and disregard all people trying to sell transportation and time share.Your IVI staff will be waiting for you outside with a large personalized welcome sign. Our uniform is a turquoise-blue shirt, white slacks and a big smile. ☺

ARRIVAL TRANSFERS

  • SHARED TRANSFER (Price per person):

You will share a vehicle with other passengers (may not be with the program).

Service will be available for flights arriving between 08:00Hrs to 19:00hrs (7:00pm) Outside this schedule PRIVATE TRANSFERS must be purchased

Cancun Airport – Grand Fiesta Americana Coral Beach $29.50

  • PRIVATE TRANSFER (Price per vehicle)
    Max capacity 4 guests. Service is available 24Hrs.

Cancun Airport – Grand Fiesta Americana Coral Beach $118.00

*Please confirm your pick up time on site at the Hospitality Desk

Special Notes:

Porterage is not allowed at arrivals; luggage karts are available for all visitors inside the airport. All vehicles will be assigned according to flight manifest generated by the booking engine.

DEPARTURES

Cancun International Airport requires a minimum check-in time of:
Domestic flights: 2 Hours before flight Time
International Flights: 3 hours before flight time.
Hotel pick up time is scheduled with the necessary time frame according to airport distance and flight departure time.

*Please confirm your pick up time on site at the Hospitality Desk.

Any pick-up changes made by the passenger are under own responsibility and IVI DMC2 is released of any inconvenience or external situation that might occur.

DEPARTURE TRANSFERS

  • SHARED TRANSFER

(Price per person): You will share a vehicle with other passengers.

Service will be available for flights departing between 10:00Hrs to 22:00hrs (10:00pm). Outside this schedule PRIVATE TRANSFERS must be purchased

Cancun Airport – Grand Fiesta Americana Coral Beach$29.50

  • PRIVATE TRANSFER

(Price per vehicle): Max capacity 4 guests. Service is available 24Hrs.

Cancun Airport – Grand Fiesta Americana Coral Beach$118.00

Special Notes:

Please request porterage service in advance at the Hospitality Desk (if needed). All vehicles will be assigned according to flight manifest generated by the booking engine.

Choose your Services

CONTACT INFORMATION

Samantha GUADIAN | Program Executive | Direct +52 (998) 287.1709 |Cell +52 (998) 100.0833 |[email protected]

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