Keep the ideal place to work, where our multicultural staff give their best, every day.
Offer an innovative high-quality service that exceeds expectations.
Consolidate our network of honest and successful partners.
Maximize the return on investment to shareholders.
Planet: Inspire with our work, the responsible management of the resources.
Serve customers through our international certifications ISO 9001 and ADMC ensuring 100% customer satisfaction of Group, Conventions, Incentives and Special Events, providing memorable experiences that leave a mark in each of the destinations in which we operate maximizing return of investment to shareholders. IVI’s mission also features an infinite commitment… to make our clients LOOK GREAT!
Always aim for 100% overall customer satisfaction.
It is our company’s commitment to always act with our 10 world class BASIC VALUES, where everything is done with:
- The client cometh first
The first of the Ten Commandments announced by Moses said we should give “Love to God above all things.” In business terms: “we shall worship our client above everything else”.
- We shalt not consider anything to be impossible
Although miracles may take a little longer, we shall do our best to deliver everything a client wants. And often even more.
- We shalt honor (fulfill) everything we promise
If we promise something, we will fulfill the client’s expectations.
- The client deserveth more than he (or she) expects
Because a satisfied client returneth, and recommended our services to others.
- Our company’s reputation dependeth on all of us
Every IVI team member assumes a huge responsibility: maintaining our excellent reputation by helping make a client very happy.
- We shalt value our own people as we value our clients
We loveth our own people, because it is written that only a happy and satisfied associate can satisfy a client.
- The client is the sole judge of the quality of our service
We knoweth that if just one associate fails, the penalty is severe – the client will go home with an unhappy opinion of us.
- We shalt not covet praise unless we strive constantly to earn it
ISO 9001-2008 quality standards, does not guarantee perfection. Only hard-working IVI people dedicated to putting smiles on client faces can maintain our annual ISO certification.
- We shalt not forget there is always room for improvements
We know we must always strive to raise our performance standards to stay ahead of our Competitors.
- Our solar system containeth no Superstars
We work as a team on more important goals: doing everything possible, every day, to show that we are the only DMC worthy of the client’s business.
“We are those neatly attired people in the turquoise blue and white uniforms. Many people call us “the Smurfs.” We are knowledgeable, witty, fun to have around, and beautiful or handsome (not necessarily in that order). We can run faster than Speedy Gonzalez, we can be in two or three different places at once, and we are willing to do anything legal for our clients.
You can find us popping up at airports, historical and archaeological sites, deluxe resorts, charming hotels, golf courses, scenic beaches, and even at the best restaurants in town.
We enjoy Smurf teamwork because it’s fun and having fun doing our jobs is our passion. We can do the impossible right away – miracles may take a little bit longer”. Ever since 1986 we’ve been working passionately with the sole mission to Make YOU look GREAT!.”